HOW TO HIRE

Hiring your next look with Paloma is easy! Here’s how it works.

01. Find Your Dress

Browse our collection and find the perfect dress for your event. Check the sizing information and availability for your required dates before booking.

Not sure about sizing? Local customers can book a try-on appointment at our Tarragindi studio before securing their hire.

02. Select Your Hire Date

Choose your hire start date using the calendar on the product page. Our standard hire period is 4 days.

We recommend booking early, particularly during busy formal and event periods, as availability is limited.

03. Choose Pickup or Postage

Choose between local pickup from our Tarragindi studio or Express Post Australia-wide.

For postal hires, we recommend allowing plenty of time before your event. Delivery timeframes are estimates provided by Australia Post and unexpected delays can occur.

04. Complete Your Booking

Complete checkout to secure your dress for your selected dates.

Your booking includes the hire fee and a refundable $50 security bond, plus postage where applicable.

Once your booking is confirmed, the dress is reserved for you and unavailable for other customers to book for those dates.

05. Receive Your Dress

Local customers will receive collection information before their hire.

Postal orders are dispatched based on your location and Australia Post’s estimated delivery timeframe. Tracking will be provided once your parcel has been lodged.

If you notice an issue with your dress when you receive it, please contact us as soon as possible and preferably within 4 hours.

06. Wear & Enjoy

Your dress is ready to wear!

Standard cleaning is included in your hire, so there’s no need to clean the garment yourself. Please do not wash, dry-clean, steam, iron, alter or attempt to repair your dress.

Simply take care of your dress while it’s with you and leave the cleaning to us.

07. Return Your Dress

Once your event is over, return your dress on the final day of your hire.

Local returns are due by 6:00pm unless otherwise arranged.

Postal returns must be lodged over the counter at Australia Post by 3:00pm using the return postage provided. Please make sure your parcel receives a lodgement scan and keep your receipt.

Once your dress has been returned and assessed, your $50 security bond will be refunded provided no deductions are required under our Terms & Conditions.

That’s it! We’ll take care of the cleaning and get your dress ready for its next event.