FAQs
HOW DOES THE HIRE PROCESS WORK?
Once you have decided on the perfect outfit, simply use the calendar to check the garment's availability. Select the correct size, confirm the dates and proceed to checkout! Fill out the requested information and pay to confirm your booking. From then, we will be in contact with your regarding pickup times, postal tracking, etc.
DO YOUR OFFER POSTAGE?
Yes! We offer Australia-wide express postage. When booking your hire, please select your event date as the pickup date and the day you can post back as the return date. We plan accordingly for your garment to arrive for your event, however if possible we will post it earlier and you may receive your outfit earlier than expected!
If you need your garment to arrive on a certain day/multiple days earlier than your event, please contact us on instagram @palomadresshire BEFORE booking your hire.
DO YOU OFFER TRY ONS?
Yes! We offer local try ons in Tarragindi, Brisbane for $15. Unfortunately we do not offer postal try ons, however if you wish to receive sizing help online, please do not hesitate to contact us on instagram @palomadresshire.
HOW LONG CAN I HIRE AN OUTFIT FOR?
All booking periods are up to 4 days, including the pickup day/delivery day and return day/post back. If you require an extended hire period, please message us on instagram @palomadresshire.
DO I NEED TO CLEAN THE GARMENT?
No! All cleaning is covered by us! Please do not attempt to clean the garment in any circumstance, that includes if it is marked/stained.
WHAT HAPPENS IF I DAMAGE MY GARMENT?
If you damage your garment please contact us on instagram @palomadresshire with a brief description and photos. It is important that you still return your garment on time so that we can organise necessary cleaning/mending. Please read our T&Cs here to find more about damages.
HOW DO I RETURN MY OUTFIT?
Pickups: Contact us on instagram @palomadresshire to organise a drop off time. Please do not leave your garment unattended at the premises without contacting us first.
Postage: Pack your garment in the additional express postage satchel given to you and lodge it at your local post office before 3PM on the last day of your booked hire period. Send us proof of lodgment via instagram @palomadresshire.
WHAT HAPPENS IF MY POSTAGE RENTAL ENDS ON A WEEKEND/PUBLIC HOLIDAY?
Simply take your return parcel to your local post office the next business day by 3PM. Failure to return by the next business day will result in late fees.
WHAT HAPPENS IF I RETURN MY DRESS LATE?
We rely on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time!
If you return your garment(s) late you will incur a $15 late fee for every day you are late as indicated in our T&Cs here. If you are unable to post your garment(s) back by 3PM on your return date please contact us on instagram @palomadresshire.
WHEN WILL I GET MY REFUNDABLE DEPOSIT BACK?
Once your outfit is returned back to us in good condition, we will process the return of your deposit. Please note, that the bond payment may take up to 7 days to return back to your original payment method.
In the unfortunate event that Paloma Dress Hire needs to utilise your bond payment to cover damage costs of the outfit, we will correspond with you accordingly.
DO YOU NEED A PHOTO OF MY ID?
If the garment you wish to hire has a replacement value above or equal to $500, we require a photo of the front and back of your ID. If you are underage, we also require a photo of a parent/guardian's ID. The replacement value of your garment and whether you are required to send ID is available to see on the listing of that particular garment. Photos of IDs are not stored beyond the completion of the hire period. Please read more about this in our terms and conditions here
Any issues or questions with IDs, please don't hesitate to contact us on instagram: @palomadresshire